What you can expect

• You will be an important part of our customer relations team as we expand our presence in the U.S.
• You will provide first-level support to Chrono24 users and watch dealers from all over the world.
• You will provide them with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters long-term relationships.
• You will handle and respond to incoming requests through an online ticket system, online chat, and by phone.
• You will support our users in transacting purchases via the Chrono24 Trusted Checkout Service, which we offer as an attractive payment option on our platform. You will ensure the smooth operation of the processes related to this payment option.
• You will contribute feedback regarding how we can further improve Chrono24 and the customer service we provide users.
• You have the ability to gather knowledge and share it with the team.
• You will take on the responsibility for individual process steps relative to your position. 

#LI-MG1 #LI-Hybrid

What sets you apart

• You have 1-2 years of professional experience in customer service, in a fast-paced, dynamic environment.
• You have a friendly, upbeat personality, and the ability to handle difficult issues and challenging situations with confidence.
• As an intermediary between potentially conflicting parties, you are professional and impartial.
• You have excellent verbal and written communication skills, including great listening skills and a strong phone presence.
• You have a positive attitude and motivation to take action on your own initiative.
• You have the ability to multi-task, prioritize, and manage time effectively.
• You enjoy contributing to the development of professional and collaborative team culture.
• You are proficient in the Microsoft Office Suite, you are interested in technology, and are able to learn new systems quickly.
• De-escalating calls is your strong suit.
• Fluent Proficiency in English and French (both, written and spoken).