Senior Complaint Manager EN / DE (all genders)

City: Karlsruhe Type of job: Full-time employee Entry Date: immediately

As Senior Complaint Specialist EN/ DE (all genders), you will mediate difficult situations between buyers and sellers and work to find a satisfying solution for both parties. As part of our international team, you’ll help guarantee smooth payment processing via our Trusted Checkout service. Your ideas will also contribute to the ongoing improvement of Chrono24.

What you can expect

  • Help users from around the world as a member of our international mediation & transactions team.
  • Maintain a clear overview in challenging situations and find satisfactory, impartial solutions for our buyers and sellers.
  • Guide transactions through the Chrono24 Trusted Checkout process, a payment method offered on our platform, and help guarantee smooth transactions.
  • Answer incoming inquiries using a ticketing system and on the phone.
  • Center your work around the customer experience.
  • Support the product management team in adjusting our processes to meet users' needs.
  • Bring constructive ideas and suggestions to the table about how we can optimize our internal processes.

What sets you apart

  • You will be resolving our most intricate customer service inquiries, applying your expertise to maintain and enhance our renowned customer satisfaction.
  • Watches are your passion: You have a solid knowledge of watches, and you're eager to continually expand this knowledge and share it with others.
  • You thrive in the most challenging scenarios and bring a specialty in managing and defusing complex complaints 
  • Your role will not only involve direct problem-solving but also strategic oversight, ensuring that our complaint resolution procedures align with Chrono24's global standards and customer-first philosophy.
  • You have a strong command of English and German, both written and spoken. Any other language is a plus.
  • You are proficient with the standard Office programs and are quick to learn new systems.
  • You demonstrate a high degree of self-management while delivering impactful results.

What we offer

Diversity at Chrono24: We believe there's strength in diversity.

Diversity is at the core of our business culture. We firmly believe that diversity leads to a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success, which is why we never ask you to be anything but yourself.

You are YOU, and that's how it should be.

Your application will be handled by
Marie Gölz
+49 721 96693-798

Do you have questions? Feel free to call us.