As a member of the Chrono24 HK Team, you’ll ensure that the dealers active on our platform are complying with our guidelines and meeting our standards. You will ensure they are contacting potential customers in an approach complying with our guidelines and minimize the loss of the company. You will review messages and complaints from users and take appropriate actions based on feedback from the account managers and other colleagues. You will also play a decisive role in guaranteeing that our users can rely on the information presented in listings on Chrono24, as well as to ensure our users receive responses to their purchase requests, and they all have a positive buying experience. Your ideas will help us improving Chrono24.
Dealer Quality Executive (all genders)
What you can expect
- You investigate the violations of guidelines by dealers and take appropriate actions and measures.
- You ensure that Chrono24 remains a trustworthy marketplace for high-quality watches where buyers can have a positive shopping experience.
- You make sure that our sellers adhere to our guidelines and that their listings meet our quality standards.
- You bring constructive ideas and recommendations to the table that are relevant in the APAC markets and help improve Chrono24.
What sets you apart
- You work diligently and enjoy new challenges.
- You have a strong command of Chinese and English, both written and spoken.
- You enjoy brainstorming with other team members and can navigate delicate situations.
- You are not afraid to pick up the phone when necessary.
- As someone who thinks outside the box, you enjoy investigating problems with a focus on finding a solution that is both appropriate and forward-thinking.
- You are proficient in using the standard Office programs and are a quick learner to new systems.
- Ideally, you already have some experience in the quality assurance of customer service experience. Working experience in the luxury watch industry is preferred, but not mandatory.
- You don't know much about luxury watches? Don't worry, we'll teach you everything you need to know.
What we offer
We are wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities. Are you enthusiastic about tackling new challenges that suit your personality and abilities? Perfect! Because as a Dealer Quality Executive in full-time, you are able to actively shape our future success.