Sale Detection Manager (all genders)

City: Miami Type of job: Full-time employee Entry Date: immediately

Chrono24 is the leading online marketplace for luxury watches. We provide a platform for watch dealers from over 120 countries to offer their luxury timepieces to 20 million watch enthusiasts every month. The goal of our global Customer Relations team is to offer each and every user the best buying experience possible. As a Sale Detection Manager, you will comb through transactions with high probabilities of having been completed outside of our platform to see if we can capture potentially lost revenue. This is a critical role in capturing revenue for the company, working with Account Management when specific dealers are violating our terms and conditions, and answering any questions buyers may have who are still looking to make a purchase through our platform.

What you can expect

  • You'll be an important part of our Sales team, which is made up of open-minded employees with great personalities.
  • You'll support our buyers after they have used the platform to see if they purchased through Chrono24 and help answer any questions they may have.
  • You'll advise buyers and actively offer our buyer protection services in order to strengthen customers' connection with our marketplace.
  • You’ll complete most of your work by actively calling Chrono24 buyers and occasionally sending emails.
  • You'll support our customers with purchases made using Chrono24's Trusted Checkout service.
  • You regularly collaborate in our process of systematic review of dealers on our platform to detect non-compliant behaviors and report them.
  • 20 days PTO/year as well as a medical/dental/vision health benefit for $1 right from the start.

What sets you apart

  • You have 1-3 years of client-facing experience. Cold-calling experience is a big plus!
  • You are naturally curious and have good communication skills and enjoy speaking on the phone.
  • You have good critical thinking skills, you're organized, have an upbeat friendly, personality as well as the ability to handle difficult issues and challenging situations with confidence.
  • You have a strong command of English, both written and spoken. Knowledge of another foreign language is a plus.
  • You are proficient in using standard office programs and are quick to learn new systems.
  • You have new ideas about how we can further improve Chrono24 and our customer service.
  • Don't know much about luxury watches? Don't worry, we'll teach you everything you need to know!

What we offer

Diversity at Chrono24: We believe there's strength in diversity.

Diversity is at the core of our business culture. We firmly believe that diversity leads to a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success, which is why we never ask you to be anything but yourself.

You are YOU, and that's how it should be.

Your application will be handled by
Yvonne Paseka

Do you have questions? Feel free to call us: +49 721 96693-240

Nimm Kontakt mit uns auf!