Customer Support Executive, Asia Pacific (all genders)

City: Hong Kong Type of job: Full-time employee Entry Date: immediately

Chrono24 is the leading online marketplace for luxury watches. Every day we connect more than 450,000 watch enthusiasts from around the world - across borders and language barriers. A new dimension for watch buyers has begun and we are not just following the crowd, but leading at the forefront. More than 2,500 dealers and countless watch collectors use our platform to offer around 450,000 timepieces to customers from all over the globe. We're growing fast and enjoy pushing ourselves beyond our limits. We're collaboratively shaping our future with our own hands. With our global approach originating from Karlsruhe, Germany to Hong Kong and New York as our branch offices, we are always on the lookout for creative characters to help us further develop these  branch offices. Are you the one we are looking for? 

What you can expect

  • Play an important part of our global customer relations team, based in Hong Kong.
  • Provide first-level support for our users and dealers throughout the world.
  • Establish a sustainable relationship with our customers with your personal style.
  • Respond to incoming requests via a ticket system and on the phone.
  • Support our users in transacting purchases via the Chrono24 Trusted Checkout Service, which we offer as an attractive payment option on our platform.
  • Strive to assure the smooth operation of the processes continually.
  • Always thinking about how we can continue to improve Chrono24 and our customer service.
  • Perform any additional ad hoc duties.

What sets you apart

  • 3 to 5 years' experience in customer service especially in ecommerce, luxury retail or luxury lifestyle. Previous experience in handling high-end customers is highly preferred.
  • Enjoy working with challenging customer situations.
  • Through your communication skills on the phone and by e-mail, you are able to win customers over.
  • As an intermediary between potentially conflicting parties, you are professional and impartial.
  • Enjoy contributing to the professional and collaborative development of a team with your talents.
  • Strong command of written and spoken English and Chinese (Cantonese and mandarin). Having another native language is an advantage.
  • A proactive approach, the ability to work in a team and a motivation to take action on your own initiative make you stand out.
  • Proficient in the use of common Office solutions and are able to learn new systems quickly.
  • You have passion, creativity and a curiosity to learn.
  • Don't know much about luxury watches? Don't worry, we'll teach you everything you need to know.

What we offer

Diversity at Chrono24: We believe there's strength in diversity.

Diversity is at the core of our business culture. We firmly believe that diversity leads to a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success, which is why we never ask you to be anything but yourself.

You are YOU, and that's how it should be.

Your application will be handled by
Dorothy Lam

Do you have questions? Feel free to call us: +49 721 96693-240

Nimm Kontakt mit uns auf!