Complaints Specialist / Spanish (all genders)

City: Miami Type of job: Full-time employee Entry Date: immediately

At Chrono24 we provide a platform for watch dealers from over 120 countries to offer their luxury timepieces to 20M visitors every month from all around the world. As Complaints Specialist, you will mediate difficult situations between buyers and sellers and work to find a satisfying solution for both parties. As part of our international team, you'll help guarantee smooth payment processing via our Trusted Checkout service. We value and welcome your ideas and suggestions that help us improve and optimize our internal processes.

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What you can expect

Help our users from around the world as an important part of our Customer Relations team.
You will be in charge of handling incoming complaints via our ticketing system and on the phone.
Keep a clear head and overview in challenging situations and find satisfactory, impartial solutions for our buyers and sellers.
You accompany the transactions of our Trusted Checkout service, which we offer as a payment option on our platform, and thereby contribute to a smooth transaction flow.
You will be working closely with your colleagues in Germany and Hong Kong, to ensure that we can meet all customer needs and operate effectively and promptly in the appropriate time zones.
Support the product management team in adjusting our processes to meet users' needs.
We strive to optimize our internal processes and rely on your input and ideas.

What sets you apart

You have worked in customer service and are experienced in dealing professionally with customers' complaints and challenging situations.
You have a strong command of English. Further foreign language skills are a plus.
Your communication skills reflect your strong service mentality. Contacting customers proactively, both on the phone and via email, is one of your strong suits.
You have an eye for detail, enjoy challenging situations, and feel comfortable with a dynamic and growing workplace.
You are able to work effectively and enjoy being part of a group with a strong mindset and determination, focusing on our customer's needs.
You are proficient with the standard Office programs and are quick to learn new systems.
You don't know much about luxury watches? Don't worry, we'll teach you everything you need to know. #LI-MG1 #LI-Hybrid

What we offer

Diversity at Chrono24: We believe there's strength in diversity.

Diversity is at the core of our business culture. We firmly believe that diversity leads to a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success, which is why we never ask you to be anything but yourself.

You are YOU, and that's how it should be.

Your application will be handled by
Marie Gölz
+49 721 96693-798