Aftersales Executive – Part-time (m/f)

Chrono24 is the leading online marketplace for luxury watches. Every day, we connect more than 220,000 watch enthusiasts from around the world – across borders and language barriers. A new dimension for luxury watch buyers has begun, and we’re not just following the crowd, but leading at the forefront. More than 3,000 dealers and countless watch collectors use our platform to offer more than 400,000 timepieces to customers from all over the globe. We’re growing fast and enjoy pushing ourselves beyond our limits. We’re collaboratively shaping our future with our own hands. That’s why we’re on the lookout for creative characters to help us further develop our global reach. Are you the one we are looking for?  

What you can expect

  • You're an important part of our young and energetic Customer Relations Team in Hong Kong.
  • You support our users during the purchasing process and are the contact person after the sale is complete.
  • You advise buyers and actively offer our buyer protection services, in order to strengthen customers' connection with our marketplace.
  • Given our international customer environment, you complete almost all of your work on the telephone.
  • You also support our customers with purchases made using our Chrono24 Trusted Checkout service.

What sets you apart

  • You enjoy challenging contact with customers and are interested in customer service or sales.
  • You have good communication skills and enjoy speaking on the phone.
  • You have a strong command of Chinese and English, both written and spoken. Knowledge of another foreign language is a plus.
  • You are proficient in using the standard Office programs and are quick to learn new systems.
  • You have new ideas about how we can further improve Chrono24 and our customer service.
  • Don't know much about luxury watches? Don't worry, we'll teach you everything you need to know.

What we offer

  • We’re wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities. Are you enthusiastic about tackling new challenges that suit your personality and abilities? Perfect! Because as Aftersales Executive working part time in our office in Hong Kong, you’re able to actively shape our future success.